Feedback

Please let us know what you think. It’s always good to know when we get things right but... if you have a problem, concern, or complaint about our advice or service which didn’t meet your expectations, please let us know so we can rectify the problem. Richard is happy to hear from you by phone, email, post or you can use the feedback form.

If we can’t agree on how to fix the problem, or if you decide not to use our internal complaints process, you can contact our independent disputes resolution scheme. This service is free and will help you resolve any disagreements.

Financial Services Complaints Ltd (FSCL)
PO Box 5967, Lambton Quay, Wellington 6145
T: 0800 347 257
E info@fscl.org.nz
W: www.fscl.org.nz
Ref: Member number 8101